Keep it Spicey

Thank you for choosing our tumblers. We take pride in providing high-quality products and excellent customer service. Please read this Return and Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined below.

 

1. Returns

If you are not completely satisfied with your tumbler purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

- The tumbler must be in its original condition, unused, and free from any signs of wear or damage.

- The original packaging, including any tags or labels, must be intact and included with the return.

- A valid proof of purchase, such as an order number or receipt, is required.

To initiate a return, please contact us at BanburyCustomsLLC@gmail.com. We will provide you with instructions on how to return the item. You are responsible for the return shipping costs, unless the return is due to a product defect or an error on our part.

2. Refunds

Once we receive and inspect the returned tumbler, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original method of payment within 3-5 business days. Please note that:

- Shipping costs (if applicable) are non-refundable.

- If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

3. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a tumbler for a different color or style, please initiate a return as outlined above and place a new order for the desired item.

4. Damaged or Defective Items

In the rare event that you receive a damaged or defective tumbler, please contact us within 7 days of receiving your order. We may require you to provide photos or additional information to assess the issue. Depending on the situation, we will either provide you with a replacement or initiate a refund.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, our standard return policy will apply.

6. Modifications to the Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at BanburyCustomsLLC@gmail.com. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing our tumblers. We are committed to providing a smooth and efficient shipping process to ensure your order reaches you in a timely manner. Please review the following shipping information to understand how we handle shipping for our products.

1. Shipping Destinations

We currently offer shipping to addresses within the U.S. If you reside outside of this area, please note that we might not be able to fulfill your order at this time.

2. Processing Time

Orders are typically processed within 3 business days after the order is placed and payment is successfully received. Processing time may vary during peak seasons or promotional periods. Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that the estimated delivery times are based on business days and do not include weekends or holidays. Actual delivery times may vary based on factors such as your location and the shipping carrier's performance.

4. Shipping Costs

Shipping costs are calculated based on the shipping method selected and your delivery address. The exact shipping cost will be displayed during the checkout process before you complete your order. We occasionally offer promotions with discounted or free shipping, so be sure to check our website for any ongoing offers.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the status of your order and track its progress.

7. Shipping Delays

While we strive to ensure timely deliveries, please note that shipping delays can occasionally occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We appreciate your understanding and patience in such situations.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete to prevent delays or delivery issues. We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses.

If you have any questions or concerns regarding the shipping of your tumbler order, please don't hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you and provide the best possible shopping experience.